We require minimum 72 hours notice prior to cancelling, rescheduling or changing appointment. This includes design changes. Any cancellations / changes made within 72 hours will result in loss of deposit. 

If you change your tattoo design after placing a deposit, you risk the chance of your artist declining the design change depending on what it is. A deposit is placed to not only secure an appointment slot but to commit to the work that was discussed in consultations / prior to booking in. We understand change of heart might occur, but please check with artist as soon as possible regarding any changes and keep in mind most artists pick and choose which pieces they want  to take on so try to keep that in mind before booking in. Any design changes within 72 hours will result in loss of deposit, as well as if the design idea is changed more than once since deposit is placed. 

If you book in for a large piece / time slot and change your mind day-of or last minute to a smaller piece that takes significantly less time, your deposit will be used to compensate the loss of time. Please make sure to update your artist on any changes as soon as possible so they are able to fill their schedules accordingly. We always want to ensure our clients are completely happy and comfortable with what is being put on their bodies, but it can be an inconvenience and financial loss to the artist to set aside many hours for you when the idea changes to something smaller last minute, resulting in loss of income for the day. 

Clients are required to show up at their appointment time as our artists have a strict schedule in place. Being 15 minutes late or more to your appointment may result in loss of appointment slot and / or deposit. 20 minutes late will be considered no-call, no-show.

All gift certificates / commissions / services and deposits [booking fees] are non-refundable. No exceptions. 

Tattoo Gift Certificates are for the services done at the studio, not for any specific artist and are non-refundable. All gift certificates are final sale and cannot be redeemed for cash value. We are not responsible for lost or stolen gift certificates or responsible if the artist you wish to book with no longer works for the studio or doesn't wish to take on your design idea. Please keep this in mind before purchasing gift certificates. If you have a gift certificate you no longer wish to use, we always encourage them to be donated to charitable organizations / fundraisers. Tattoo Gift Certificates are to be used specifically with tattoo services. Taxes (if exceed value of certificate), apparel, products & gratuity are not included so please keep that in mind. 

Giveaway / Contest Gift Certificates are non-transferrable between clients and expire in 1 year of date issued. They cannot be redeemed for cash value. 

We do not directly copy artwork from other artists, if you wish to have an existing design tattooed, please contact your artist to create a new design based off the concept and keep in mind there will need to be changes made. If you have a commissioned drawing or pre-purchased design from another artist, please provide us with consent from that artist to use their work. 

Touch-ups are free within the first 6 months provided aftercare was properly followed. If there are signs of negligence (sun damage, infection, picking, etc.) there will be a touch-up fee. If touch-up is done outside the 6 month mar or if done by another artist, there will also be a fee. Please arrive to your complimentary touch-up appointment, if you cancel within our 72 hour period, no-call no-show or arrive late, the touch-up will no longer be free. 

Touch-ups are not a fix for poor practices during the healing phase such as drinking, picking, swimming, sun tanning or fading due to lifestyle such as heavy duty work, excessive exposure to the elements and potential contaminants.  It is also not an on-going service to keep your tattoo looking “fresh” They are also not meant to adjust / change aspects of your tattoo - any colour change, additions or adjustments to tattoo will be at cost. 

You can mitigate fading with proper after care of your tattoo.  Please read the aftercare instructions you are given at the time of your appointment, and call us if you have any questions.

Artwork won't be provided until a day or two before the appointment day or day of (depending on artist) as all of the artists have many appointments to be drawing for in chronological order. This is why it is very important to be as descriptive as possible with your tattoo idea as well as provide ample reference images. Minor revisions can be made to the design, as we don't want to tattoo anything you aren't completely satisfied with - but if there is a requirement for a full redraw, the appointment may need to be rescheduled to a later date. We want to make sure you are as excited about your design as we are, so there is no issue rescheduling to make sure you are 100% confident with what is being tattooed on your body.

No hate speech, harassment, body shaming or bullying will be tolerated in the studio. We strive to create a very safe, inclusive and welcoming space. All artists have the right to refuse to work with a client if they feel uncomfortable or unsafe, and if any poor behavior is exhibited then you may be refused service in the future. 

Any tattoos done during fundraiser events will not be eligible for free touch-ups. 

Most supplies used during your tattoo are single-use and disposable, meaning they are sterilized and brand new, we use them on you, and then we dispose of them immediately.  This includes the needles and cartridge's used to do the tattoo.  We never reuse needles.

We will not tattoo anyone who appears to be under the influence of drugs or alcohol. 

Please arrive clean to your appointment. That means shower and make sure you aren't emitting body odor as our artists have to work in close proximity and will be touching you. 

On body parts that move a great deal or have extra rough or extra thin skin, the healed images are less predictable than on more stable areas of the body. Many tattoo artists refuse to tattoo these areas for this reason. If you choose to proceed with having the following areas tattooed, you understand that the artist cannot be held responsible for fading or uneven healing.

Hand / finger tattoos in specific: we do not offer free touch-ups on hand tattoos as they are more prone to fading due to them being more high-traffic areas.